COUNTRY KETTLE
2523 Milford Road
East Stroudsburg, PA 18301
    Phone orders & inquiries call toll free at- 
     1-877-553-8853 (1-877-KKettle)
      Fax orders  - 1-570-421-6306
      Email us  -  ckettle@ptd.net 


Claim Policy
  
All claims must be made within 10 days of your receipt of the shipment.



Return Policy
  
Due to health and safety issues, food products are not returnable.

Special order items are nonrefundable unless they are found to be defective.

You have 10 days from the time you receive any other non-food item to return it. If there is nothing wrong with the item, it is the buyer's responsibility to pay return shipping. All shipments must be insured for the full value of the merchandise. All collectible merchandise is marked by a serial number, edition number or a special marking. As long as the item is the same one we shipped, we will accept the return and issue a store credit for the value of the merchandise only. No credit will be given if the merchandise is returned without an outer shipping carton, or if the merchandise or box has been marked by writing or improper handling, or if the original box and paper work are not returned.

 

Broken or Damaged Merchandise
  
Please call us immediately. We will file a claim with UPS. UPS requires that you keep all original packing materials even if there is no damage to the shipping carton.  Replacements will be shipped, if possible. If no replacement is available, a store credit will be issued. All damaged merchandise must be shipped back to us by UPS. Any claims made against merchandise that does not have the markings of the merchandise we shipped will be refused.  
 

 
Defective Merchandise
  
Call us immediately and we will make arrangements for return shipping. Please follow the instructions in our return policy to prepare the merchandise for return. Please include a detailed statement of the defect found.